Legal

Privacy Policy

Last updated: 19 August 2026 · Canonical URL: https://skillad.in/privacy-policy

1. Who we are

SkillAd (“SkillAd”, “we”, “us”, or “our”) is an India-wide skills marketplace that connects customers with nearby independent service providers. This Privacy Policy explains what information we collect through the SkillAd mobile app, website (skillad.in), and related services, how we use it, and the choices available to you.

SkillAd respects the privacy of its users and service providers. We collect only information needed to operate the marketplace: helping users find nearby professionals, enabling communication and bookings, processing provider subscriptions, and keeping accounts secure.

2. Information we collect

Depending on how you use SkillAd, we may collect the following categories of information.

Account registration and mobile-number OTP authentication

To create an account you provide a mobile number. We send a one-time password (OTP) by SMS to verify that you control that number. We store the verified mobile number with your account and use it for sign-in, account security, and important service messages. We do not use passwords for SkillAd login.

Name and profile information

We collect your name and other profile details you choose to provide (for example city or area, languages, and a short bio) so other users can identify you and so we can display your profile in the app.

Profile photos

If you upload a profile photo, we store that image and display it on your profile. Users are responsible for the photos they upload. Sexually explicit, fake, abusive, or unlawful images may result in removal, account suspension, or permanent ban.

Location / GPS and nearby-service functionality

With your permission, SkillAd uses device location (GPS / network location) to show nearby services and improve search accuracy. Location is used to match customers with providers whose service area covers the customer’s location. You can deny or withdraw location permission in your device settings; nearby discovery will then be limited or unavailable.

Provider skills, categories, and service area

Providers may add skills, service categories, and a service area or radius. This information is used to appear in customer search results and on public / in-app provider profiles.

Messaging and communication

Customers and providers can message each other in the app to discuss work. We store message content and related metadata as needed to deliver chat, show history, and moderate abuse or fraud.

Bookings, ratings, and reviews

When you request or accept a booking, we store booking details and status. After a job, users may leave ratings and reviews. Ratings and reviews may be shown on provider profiles to help other customers choose a professional.

Push notifications

With your permission, we may send push notifications about bookings, messages, subscription reminders, and similar account activity. You can disable notifications in device or in-app settings. We store a device notification token for this purpose.

Subscriptions

Providers may purchase a subscription to remain visible and receive booking requests. We store plan type, activation and expiry dates, and related status so we can provide the paid features you bought.

3. Payments (Razorpay)

Provider subscription payments are processed by Razorpay, a third-party payment service. When you pay, Razorpay collects payment details (such as UPI or card information) according to Razorpay’s own privacy policy. SkillAd receives confirmation of payment, amount, order/payment identifiers, and related status so we can activate or renew your subscription. SkillAd does not store full card numbers or UPI PINs on SkillAd servers.

Razorpay’s privacy policy is available at https://razorpay.com/privacy/.

4. Transactional SMS (MSG91)

We use MSG91 to send SMS, including login OTPs and transactional messages such as payment confirmation, subscription activation, and subscription expiry reminders. Your mobile number is shared with MSG91 solely to deliver those messages.

5. How we store data (Supabase and SkillAd servers)

Account, profile, booking, chat, and related application data are stored on SkillAd backend systems, including infrastructure provided by Supabase and SkillAd’s own API servers. We use these systems to operate the app, authenticate users, and keep data available to you.

6. How we use information

We use the information described above to:

• create and secure your account (including OTP login);
• show nearby providers and match service areas to location;
• display profiles, skills, categories, photos, ratings, and reviews;
• enable in-app messaging, bookings, and notifications;
• process provider subscriptions and related receipts;
• prevent fraud, abuse, and illegal content;
• provide customer support; and
• comply with applicable law.

7. Public profile information

SkillAd does not sell personal user information to unauthorized third parties. However, basic profile information such as name, service category, ratings, profile photo, and contact options may be visible to other users in the app, and in some cases on public web profile pages, so that customers can find and contact providers.

8. Third-party service providers

We share information with service providers only as needed to run SkillAd, including:

• MSG91 — SMS delivery (OTP and transactional messages);
• Razorpay — payment processing for subscriptions;
• Supabase — backend database, authentication-related storage, and hosting;
• hosting and infrastructure providers that store or transmit SkillAd data;
• Google (Play services / Firebase-related device services, where used) for app distribution and push notifications.

These providers process information under their own terms and only for the purpose of providing their services to SkillAd.

9. Data security

We use reasonable technical and organisational measures to protect personal information, including encrypted transport (HTTPS), access controls on administrative tools, and mobile-number OTP verification. No method of transmission or storage is completely secure. While SkillAd attempts to maintain a safe platform through mobile verification and moderation, we cannot guarantee the behaviour or authenticity of every user or provider. Please use your own judgment when hiring or offering services.

10. Data retention

We keep account and profile information while your account is active. Booking, chat, payment history, and subscription records are retained as long as needed to provide the service, resolve disputes, prevent fraud, and meet legal, tax, or accounting requirements. When you delete your account, we delete or de-identify associated personal data as described below, except where we must retain limited records by law.

11. Account deletion and deletion of associated data

You may delete your SkillAd account from the mobile app (Profile → Delete Account). This permanently deletes your account and associated user data, including profile information, photos you uploaded, and in-app records tied to your account, and cannot be undone.

You may also request deletion by emailing support@skillad.in. We will process verified requests within a reasonable period.

Some information may remain in backups or legal/audit logs for a limited time. Public reviews you posted may be anonymised rather than fully removed where needed to preserve other users’ records. Payment processors may retain transaction records under their own legal obligations.

12. Children

SkillAd is intended for adults who can enter into service arrangements. We do not knowingly collect personal information from children. If you believe a child has created an account, contact us and we will delete it.

13. Your choices

• Edit profile name, photo, skills, and service area in the app.
• Control location and notification permissions in device settings.
• Sign out or delete your account at any time.
• Contact support to ask what data we hold or to request correction.

14. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted at https://skillad.in/privacy-policy. Continued use of SkillAd after an update means you accept the revised policy.

15. Contact / privacy support

For privacy questions, data requests, or account-deletion help, contact SkillAd support:

Email: support@skillad.in
Website: https://skillad.in/

You may also use the contact form on skillad.in.